If you are a resident of [Populate] and the queries relate to the management of your apartment block, please contact [Populate] on [Populate] .  If you are a [Populate] resident, please contact your Housing Officer for any queries relating to your property.

Property

Q.What am I allowed to do and what am I restricted from doing at [Populate] ?

A.The rules that govern what you can and cannot do are detailed in your Lease or Deeds and would refer you initially to your Lease/Deeds for specific provisions.

Q. Who do I contact for general repairs in the communal areas or within [Populate] ?

A. Please contact itsyourplace Ltd on 0330 660 0699 or email enquiries@itsyourplace.co.uk

Q. Who do I contact for repairs inside my own property?

A. All repairs inside the individual property should be dealt with by the leaseholder or homeowner unless it is connected to a buildings insurance claim.  If you are renting your property please contact your landlord or lettings agent in the first instance.

Q. There is a water leak in my apartment what should I do?

A. Firstly, ensure the nature of the escape of water is identified and stopped.  Please contact itsyourplace Ltd on 0330 660 0699 or email enquiries@itsyourplace.co.uk, they will be able to advise if this incident is covered by the buildings insurance policy.

Q.How do I obtain a replacement fob for the door access?

A. Please contact itsyourplace Ltd on 0330 660 0699 or email enquiries@itsyourplace.co.uk

Q. What can I do about nuisance noise?

A. Unfortunately this is an increasingly common source of complaint and amongst the most difficult to solve.  Most Leases will contain a noise provision and whilst common sense must apply and the occasional party will not, of itself constitute a problem, if the nuisance persists and any attempts to rectify are unsuccessful you should keep a record of problem that you have experienced, complete with the dates and times of the incidents and if necessary consider notifying the Health Department of the local authority, or contacting 101 who will be able to advise and direct you to the relevant authority, who will in turn liaise with itsyourplace Ltd if they deem the problem to be a nuisance.

Service Charge & Ground Rent

Q. Who do I contact if I have a query about my Service Charge payments?

A. Please contact itsyourplace Ltd who organise the collection of all service charge payments on behalf of [Populate].

Q. When do we receive our Service Charge Demand?

A. The financial year for [Populate] runs from [Populate], you will therefore receive your Service Demand prior to 1 April which will contain details of how this can be paid.

Q. Who do I contact about my Ground Rent payments?

A. Please contact the Freeholder or their nominated agent directly for you respective property.

Q.Who do we contact if we are selling our property?

A. Your appointed Solicitor who is acting upon your sale should make their formal enquiries to [Populate] through itsyourplace Ltd.

Parking Enforcement

Q. Someone has parked in my space, what should I do?

A. Contact[Populate] on [Populate], if outside of office hours you will be re-directed to their 24 hour service.

Q.I have received a parking enforcement notice but dispute the charge, who do I contact

A. Please see the reverse of the parking charge for details of the appeals process or contact [Populate] on [Populate] for information.

Q. What is the charge should I receive an enforcement notice?

A. The face value of the enforcement notice is £90.00, however if this is paid within 14 days it will be reduced to £60.00.

Q. What can I do if I have a contractor/workman visiting my property to undertake works, where can they park?

A. Please contact [Populate] in advance on [Populate] who will provide a unique dispensation code for the period required, which must be clearly displayed in the respective vehicles dashboard parking in a marked PP space.